Like many of life’s problems, heating and cooling emergencies don’t reserve themselves to only business hours. Here at Doug’s we get it and we don’t want you stranded in the sweltering heat of the summer without relief. Our technicians can bring their top-grade service to you 24 hours a day, 7 days a week with a simple phone call!
When your AC drops out and you can cook eggs on your counter top or, in the winter, when your furnace decides it’s going on vacation and your home becomes a meat locker, just give us a call at 309-764-2500, press #2 and you’ll activate our emergency voicemail. It’s super easy to use, just leave us a message talking about the issue you’re having, and it will be forwarded on to one of our technicians who will try to reach out to you within an hour.
There are a few simple steps you can follow to see where the cause of your emergency is and the intensity of the problem. One of the most common reasons for loss of cooling or heating ability from your system is clogged filters. Rather than allow air to pass through, clogged filters will act like a wall, blocking air flow and severely impede its ability to keep your comfortable. You can also check your breaker to see if it has been tripped as many older AC units draw quite a bit of power. If this is the cause of your problem, simply resetting it will have you cool in no time. Air blockages and water leaks can also cause common HVAC issues. Ensuring that there are no obstructions around your outdoor unit or in your filters from dust, water leaks or age can get you back in action.
Our qualified technicians are happy to assess the underlying cause of the malfunction with you and to come up with a strategy to get the unit running again to bring back your comfort. Guaranteed!